A small number of customers who placed orders over the past 6 weeks may have experienced difficulties on delivery. This was due to changes in the way Ireland’s mail carrier shipped to the UK, which in some cases involved use of a third part (Fedex), in place of Royal Mail.

We found that the small number of problems that occurred were traced back to Fedex, and have taken steps to ensure it does not happen again.

Effective immediately, all shipments will be dispatched using DHL. We expect delivery times to be about 1 day shorter than previously, and far more reliable. We are currently working on integrating DHLs order tracking system with our own systems, and when that is complete, hope to include the DHL tracking number in all dispatch emails. This will make it easier for customers to track the progress of their packages.

As a result of these new shipping arrangements, we have changed the way we charge for postage. We are now able to charge a single, flat rate for deliveries, rather than varying costs dependent on weight. From now on, all deliveries to the UK and Ireland will be charged at £9.95 (excl. VAT). For other destinations, please see the Deliveries link on the shopping basket page.

Customers who buy a lot of Costume or Fashion Jewellery will notice a decrease in delivery costs by a few pounds per order, whereas customers who regularly buy small amounts of sterling silver jewellery may notice a slight increase.

Free delivery still applies to orders above £225 for UK and Irish customers.