We’ve had some downtime on the website over the past couple of days. This was for brief periods of 10-15 minutes only, but it can be distracting for customers, especially when they are in the middle of placing large orders for Christmas, or even worse, about to check out.

In order to keep our customers up to date when problems like this occur, we’ve started a Website Status Blog. This blog is completely separate from our website, so in the event that this site goes down, it will remain unaffected.

The purpose of the blog is to detail any downtime or site problems, and provide updates on when we expect them to be resolved. The blog also provides email and phone contact details, which would be unavailable if our main site were down.

Regular customers may wish to bookmark the new blog. Hopefully, there will be little or no reason to use it, but the reality is that no matter how good your technical operation, problems do occur, usually at the most inconvenient times.