Frequently Asked Questions

1. Do you have a printed catalogue you can send me by post?
   No. We change and update our stock too frequently. For this reason, a printed catalogue would be out of date almost as soon as it was published. We do have a range of PDF catalogues available for download. These catalogues are updated daily, and can be downloaded here.
2. Is there a minimum order size?
   Yes, we have a very small minimum order size. All we ask is that you spend £75, excluding carraige and VAT.
3. Can I pay by Phone?
   Yes. Fill your shopping basket and checkout as normal. The final checkout page gives you the option of paying by Credit Card or Paypal, or paying by Credit Card over the phone. If you chose this option, you should enter a landline telephone number for us to call you on, at which point you can read out your credit card details over the phone. A mobile number is not acceptable for phone payments. We would normally call you back shortly after you place your order, Monday-Thursday, 8am-4pm, & Friday, 8am-2pm, so the number you leave should reflect this.
4. How long will it take to dispatch my order?
   We process and ship orders every day, Monday - Friday, with the exception of public holidays. We endeavour to dispatch all orders as quickly as possible, normally within 48 hours of receiving cleared payment. During very busy periods, it may take a little longer to process orders. We will notify you by email once your goods have shipped.
5. Can you send me samples?
   No, we don't send out samples. However, our minimum spend is only £75, ideal for placing a small sample order.
6. Do you offer a bulk discount?
   No. Unlike many other wholesalers, we do not artificially increase our prices just to offer large bulk discounts. We always price our goods as realistically as possible, so the price remains the same whether you order 10 or 500 items.
7. Do you have a sales rep who can visit us, or a show room we can visit?
   No. We're an internet only business. Sales reps and show rooms push the wholesale price of jewellery up and up, and lead to stagnant, unchanging lines of stock. How many sales reps show you genuine new lines and ranges of stock every few months? We are able to offer the lines we do at the prices we do because we don't have these expenses.
8. Is there a postage discount available?
   Yes. Postage is FREE on all orders above £200 or €200 for UK and Ireland customers (excludes Channel Islands). More information on postage and delivery times can be found here.
9. Can I pay in Euros?
   Yes. On the top right of the catalogue and payment pages, you will see 2 flags: UK and EU. Simply click on the flag that corresponds to the currency you wish to use, and all prices and payment options will be converted for you. Currency conversion rates are updated daily.
10. Is VAT included in the price?
    No. Each item price is listed excluding VAT. VAT is added to your total as you begin to checkout. Nirvana Wholesale are VAT registered in the UK and the Republic of Ireland. VAT is charged at 17.5% to UK customers and 21% to all other EU customers.

    If you are registered for VAT in an EU country other than the Republic of Ireland, or if of you are ordering from a country outside the EU, you do not have to pay VAT. In these cases, you should follow the VAT instructions on the checkout page.

11. Can I phone you with my order details?
    Yes. If you are not comfortable using our shopping basket, make a note of the item numbers and quantities you wish to order, and call us on our sales line. Please have your credit card details on hand when you call. Our sales office is situated in Ireland, so callers from the UK should ring 00 353 59 9158485. Office hours are Monday-Thursday, 8am-5pm, & Friday, 8am-2:30pm, excluding public holidays.
12. Is your Sterling Silver stamped?
    Yes. All our sterling silver is genuine, and marked with the .925 stamp.
13. What size rings will you send me?
    Our Fashion Rings are adjustable and come in one size only.
14. Do you ship to the USA or Australia?
    Yes, but the process is not the same as for European countries. For non European countries, we only accept payment by Bank Transfer. Fill your shopping basket as normal, and select "Outside Europe or Not Listed" from the drop down list of countries. The final checkout page will then detail the payment process.
15. How do I return a damaged item?
    We only accept authorised returns of faulty or damaged goods. If an item is damaged, you must notify us by email within 7 days of receipt. You must include the item number and the order number of the damaged item in your email, and we will advise you of the returns procedure. We do not deal with returns by phone.