Frequently Asked Questions

1. Do you have a printed catalogue you can send me by post?
   No. We change and update our stock too frequently. For this reason, a printed catalogue would be out of date almost as soon as it were published. We do have a range of PDF catalogues available for download. These catalogues are updated daily, and can be downloaded here.
2. Is there a minimum order size?
   Yes, we have a very small minimum order size. All we ask is that you spend £75, excluding carraige and VAT.
3. How long will it take to dispatch my order?
   We process and ship orders every day, Monday - Friday, with the exception of public holidays. We endeavour to dispatch all orders as quickly as possible, normally within 48 hours of receiving cleared payment. During very busy periods, it may take a little longer to process orders. We will notify you by email once your goods have shipped.
4. Can you send me samples?
   No, we don't send out samples. However, our minimum spend is only £75, ideal for placing a small sample order.
5. Do you offer a bulk discount?
   We offer a 10% discount on all orders above £500 or €500 (excludes vat and delivery charges).
6. How much are delivery costs?
   Full details on delivery charges can be found here.
7. What is your Return's Policy?
   We are happy to refund any goods found to be faulty or unsuitable for a period of 14 days after delivery. We must be notified by email ( ) in advance of all returns, and you must quote your original invoice number in all communications. We are unable to issue refunds until returned products have been received and inspected. No refund will be issued where:
   • Goods are returned after the 14 day time limit
   • Goods are damaged due to misuse
   • Goods are returned without a completed return form (A Return's Form can be downloaded here)
   • Goods are returned to any address other than "Nirvana Wholesale, Jerusalem, Athy Road, Carlow, Ireland".
   • We do not deal with returns by phone. You must notify us by email in advance of sending goods back to us.
   • We do not offer exchanges for returned items.
   • For hygiene reasons, returns of combined 'Necklace and Earring Sets' are not accepted

   If your original order was dispatched with free shipping and your returns brings your order value below the free shipping threshold, original carriage costs may be deducted from your refund. Please be aware that if you are returning goods, return post and packaging costs are not refundable. All returns must be accompanied by a Returns Form, filled out by you.

   Returns are only accepted at this address: "Nirvana Wholesale, Jerusalem, Athy Road, Carlow, Ireland". A Return's Form can be downloaded here.

8. Can I phone you with my order details?
   No. We no longer take manual orders over the phone. We have made our shopping basket as easy to use as possible, and payment can be made online using your credit card or PayPal.
9. Can I pay by Phone?
   No. Orders should be paid for online using our credit card payment option, or PayPal.
10. Do you have a sales rep who can visit us, or a show room we can visit in Ireland or Manchester?
    No. We're an internet only business.
11. Is there a postage discount available?
    Yes. Postage is FREE on all orders above £200 or €200 for UK and Ireland customers (excludes Channel Islands). More information on postage and delivery times can be found here.
12. Is VAT included in the price?
    No. Each item price is listed excluding VAT. VAT is added to your total as you begin to checkout. Nirvana Wholesale are VAT registered in the UK and the Republic of Ireland. VAT is charged at 20% to UK customers and 23% to all other EU customers.

    If you are registered for VAT in an EU country other than the Republic of Ireland, or if of you are ordering from a country outside the EU, you do not have to pay VAT. In these cases, you should follow the VAT instructions on the checkout page.

13. Do you ship to the USA or Australia?
    No, sorry. We do not ship outside Europe.