Nirvana Wholesale: Frequently Asked Questions

  1. What is your Return's Policy?
    We have kept our return procedure as simple as possible.

    There is no need to notify us in advance of your intention to return goods. We are happy to refund any goods found to be faulty or unsuitable for a period of 14 days after delivery. As no one has control over delivery times, the 14 days is from the day your parcel arrives to the day you post the returns back to us. Transit times are not considered part of the policy timescale.

    Goods must be returned to this address only: "Nirvana Wholesale, Jerusalem, Athy Road, Carlow, Ireland".

    Returns must comply with the following simple terms. Refunds will be issued when returned products have been received and inspected, usually within 10 days of receipt and assuming they are relevant in terms of timescales, etc.

    We do not send out replacements. We do not accept returns on Gift Boxes. Please check carefully that you have selected the right size before ordering.

    All refunds will be issued to the original payment source. Depending on your bank, your refund may take a few days to show up on your statement. Refunds are issued from Aztai Ltd, T/A Nirvana Wholesale. Refunds issued are for the purchase price of goods plus VAT where applicable.

    All returns MUST be accompanied by our standard returns form which can be downloaded here and MUST include your order number.

    No refund will be issued where:
    • Goods are returned after the 14 day time limit
    • Goods are damaged due to misuse
    • Goods are returned without a completed return form (A Return's Form can be downloaded here)
    • Goods are returned to any address other than "Nirvana Wholesale, Jerusalem, Athy Road, Carlow, Ireland".
    • For hygiene reasons, returns of combined 'Necklace and Earring Sets' are not accepted
    • Returns of Gift Boxes are not accepted
    Refunds will be processed where:
    • Goods are Faulty on arrival or develop a fault within 14 days whether they have been retailed on or not.
    • Goods are unsuitable for your retail outlet.
    • Goods are returned in line with our return procedure and have the relevant returns form included.

    For the return of faulty goods, carriage will be reimbursed at a maximum rate of £2.50 for the first item and an additional £1 for each additional faulty item. No carriage refund will exceed £6.95. (Original carriage charge).

    For the return of goods that are deemed unsuitable, carriage costs are not refundable.

    If your original order was dispatched with free shipping and your returns brings your order value below the free shipping threshold, original carriage costs may be deducted from your refund.

    Goods returned outside the basic guidelines above will not be refunded and will be stored for a maximum of 4 weeks at which point they will be disposed of at no charge.

  2. Is your Jewellery Nickel Free?
    All our Jewellery is made from a Nickel, Lead and Cadmium safe alloy.
  3. Are you restocking a sold out necklace or bracelet?
    Maybe, possibly, hard to say. That's the honest answer. A lot of factors come into play when we re-order sold out lines. It's not simply a case of ordering a few from a central depot down the road. When we re-order strong selling lines (and they are the only lines we re-order), it involves kicking off a new manufacturing run in the hundreds, which then needs to pass quality control. If the quality is good enough, the new lines would reach our warehouse in Ireland about 3 weeks later. All told, it can take up to 8 weeks for new stock to reach us from the time we order it.

    Asking us if we'll be re-stocking a sold out line will not get a hard and fast answer, as in that 8 week period anything could happen. Tsunamis, lorry crashes, style changes we never asked for, poor finish, etc. We don't know for sure if we'll be restocking a line until it's on our shelves again.

  4. How do I search for an item I bought before?
    Our Search page allows you to enter an item number.
  5. Do you have a printed catalogue you can send me by post?
    No. We change and update our stock too frequently. For this reason, a printed catalogue would be out of date almost as soon as it were published. We do have a range of PDF catalogues available for download. These catalogues are updated daily, and can be downloaded here.
  6. Is there a minimum order size?
    Yes, we have a very small minimum order size. All we ask is that you spend £75, excluding carraige and VAT.
  7. How long will it take to dispatch my order?
    We process and ship orders every day, Monday - Friday, with the exception of public holidays. We endeavour to dispatch all orders as quickly as possible, normally within 48 hours of receiving cleared payment. During very busy periods, it may take a little longer to process orders. We will notify you by email once your goods have shipped.
  8. Can you send me samples?
    No, we don't send out samples. However, our minimum spend is only £75, ideal for placing a small sample order.
  9. Do you offer a bulk discount?
    We offer a 10% discount on all orders above £400 or €400 (excludes vat and delivery charges).
  10. How much are delivery costs?
    Full details on delivery charges can be found here.
  11. Can I phone you with my order details?
    No. We no longer take manual orders over the phone. We have made our shopping basket as easy to use as possible, and payment can be made online using your credit card or PayPal.
  12. Can I pay by Phone?
    No. Orders should be paid for online using our credit card payment option, or PayPal.
  13. Do you have a sales rep who can visit us, or a show room we can visit in Ireland or Manchester?
    No. We're an internet only business.
  14. Is there a postage discount available?
    Yes. Postage is FREE on all orders above £150 or €150 for mainland UK and Ireland customers. More information on postage and delivery times can be found here.
  15. Is VAT included in the price?
    No. Each item price is listed excluding VAT. VAT is added to your total as you begin to checkout. Nirvana Wholesale are VAT registered in the UK and the Republic of Ireland. VAT is charged at 20% to UK customers and 23% to all other EU customers.

    If you are registered for VAT in an EU country other than the Republic of Ireland, or if you are ordering from a country outside the EU, you do not have to pay VAT. In these cases, you should follow the VAT instructions on the checkout page.

  16. Do your watches come with an International Warranty?
    Yes. All of our watches are covered by our warranty. A warranty document can be downloaded here.
  17. Do you ship to the USA or Australia?
    No, sorry. We do not ship outside Europe.