There is no need to notify us in advance of your intention to return goods. We are happy to refund any goods found to be faulty or unsuitable for a period of 14 days after delivery. As no one has control over delivery times, the 14 days is from the day your parcel arrives to the day you post the returns back to us. Transit times are not considered part of the policy timescale.
Goods must be returned to this address only: "Nirvana Wholesale, Jerusalem, Athy Road, Carlow, Ireland".
Returns must comply with the following simple terms. Refunds will be issued when returned products have been received and inspected, usually within 10 days of receipt and assuming they are relevant in terms of timescales, etc.
We do not send out replacements. We do not accept returns on Gift Boxes. Please check carefully that you have selected the right size before ordering.
All refunds will be issued to the original payment source. Depending on your bank, your refund may take a few days to show up on your statement. Refunds are issued from Aztai Ltd, T/A Nirvana Wholesale. Refunds issued are for the purchase price of goods plus VAT where applicable.
All returns MUST be accompanied by our standard returns form which can be downloaded here and MUST include your order number.
For the return of faulty goods, carriage will be reimbursed at a maximum rate of £2.50 for the first item and an additional £1 for each additional faulty item. No carriage refund will exceed £6.95. (Original carriage charge).
For the return of goods that are deemed unsuitable, carriage costs are not refundable.
If your original order was dispatched with free shipping and your returns brings your order value below the free shipping threshold, original carriage costs may be deducted from your refund.
Goods returned outside the basic guidelines above will not be refunded and will be stored for a maximum of 4 weeks at which point they will be disposed of at no charge.
Asking us if we'll be re-stocking a sold out line will not get a hard and fast answer, as in that 8 week period anything could happen. Tsunamis, lorry crashes, style changes we never asked for, poor finish, etc. We don't know for sure if we'll be restocking a line until it's on our shelves again.
If you are registered for VAT in an EU country other than the Republic of Ireland, or if you are ordering from a country outside the EU, you do not have to pay VAT. In these cases, you should follow the VAT instructions on the checkout page.